Draft - Requires Legal Review
Cancellation & Refund Policy (Draft)
Placeholder policy for ArubaAssist. This draft must be reviewed and approved by legal counsel before launch.
1) Cancel before operator acceptance
Customers may cancel before any operator accepts the request and receive a full refund of prepayment.
2) Cancel after acceptance, before arrival
If an operator has accepted but has not arrived, refunds are partial: base amount minus any dispatch/coordination fee (if applicable).
3) Cancel after work starts
Once work has started, the base amount is non-refundable. Any remaining balance or dispute is handled case-by-case through ArubaAssist support.
4) Refund timing
Approved refunds are returned to the original payment method within X business days.
Draft content for legal review - replace before public launch.